Effective Communication

OVERVIEW
Effective communication will enable success for anyone in the day-to-day work life. In this workshop, essentials of both verbal and non-verbal communication technique are included to eliminate miscommunication, handle complaints and build positive relationships with customers and/or co-workers.

WHO SHOULD ATTEND
Anyone who has the target to improve their communicate skills and want to communicate more effectively

WHAT PARTICIPANTS WILL LEARN
  • Learning and applying the critical skills in relating and coordinating information effectively to achieve performance results at work as well as build productive relationship with co-workers and customers
  • Identifying the different strategies and techniques to be applied when communicating with people of different styles and positions
  • Enhancing the effectiveness of communication for achieving highest team efficiency and success


KEY CONTENTS
  • The Effective Communication Process: Listen, Align, Respond
  • Applying appropriate techniques to improve Listening in various situations
  • Analyzing and adapting to the various communication styles
  • Mastering communication for sharing the key contents and positively influencing the audience


DURATION 1-day





Training & Consulting